FAQ

It is important to store your jewellery properly when travelling, moving or at home between uses. Keep the jewelry in a box away from the outside when possible and separate to prevent the pieces from tangling.

Store your jewelry at home

If your jewelry is used frequently, avoid excessive exposure to air and store it in a tarnish-proof cloth or jewelry box to store the jewelry. Good jewelry boxes are lined with anti-fog fabric and have a separate space for each individual piece.

Packaging of jewelry on the go

It is important to keep your jewelry organized and protected during your trip. When traveling with multiple pieces, it is recommended to store items in a box or bag with separate compartments. This will protect the jewelry from getting tangled or cluttered. Make sure the items are away from the clothes to avoid tearing. Wear or bring valuables in case you lose your baggage.

Packaging of jewelry for a move

During a move, keep all items arranged and arranged separately. If you use a jewelry box, wrap and wrap the individual pieces and put them back in the box. Once all the pieces have been protected and stored, secure your jewelry box with packaging materials, as you would any other piece of furniture. 

We only use sterling silver, one of the most beautiful and shiny metals. Sterling silver is a precious metal and you may need to clean it periodically. With due care, your silver jewelry will retain beauty and character for many generations to come.

The first rule of silver maintenance

Silver tends to oxidize especially when exposed to brackish air, chlorine and sulfur-containing products. However, silver used regularly typically requires less care, so we encourage you to wear your Gival jewelry daily to delay the oxidation process.

How to clean silver Evolution by Gival

Using a small amount of Evolution by Gival silver jewelry cleaning product on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly with warm water and dry thoroughly. This will remove the oxidation and matte patina, keeping your silver jewelry as new. Note: It is advisable to avoid contact with chlorine and bleach as accelerators of the oxidation process.

Once cleaned and polished, the silver must be properly stored in a dry place. 

Special considerations

The oxidized finish is the intentional blackening of the engravings in the ornament of a silver object to make the decorative details stand out better. Care should be taken because this finish can be removed by too aggressive cleaning and polishing.

How to store silver products Evolution by Gival.

Silver should be stored in a dry place. If used frequently, it is advisable to avoid exposure to air when not worn and to store it in a cloth in an antioxidant cloth such as the flannel case provided when purchasing your Evolution by Gival silver jewelry.

The good quality boxes are lined with anti-fogging fabric and have a separate space for each individual piece. If the weather is humid, it is advisable to place a small package of drying crystals inside the storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products, as the sulphur in the rubber causes tarnishing and corrosion.

For more information on professional cleaning and polishing of Gival jewelry, contact our Customer Service at +39 095 930844 or by email at customercare@gival.com.  The opening hours are from Monday to Friday from 9:00 to 17:00, closed on weekends and holidays in Italy.

Professional cleaning and polishing

Professional cleaning of jewelry is recommended at least once a year.  We invite you to bring your Gival jewelry to us for professional maintenance.

Only polishing can remove scratches from gold and platinum. However, the patina of subtle scratches that develops over time can add beauty to the jewel and reflect the journey it has made. The polishing process removes the metal and it is recommended to perform it only a few times in the life of the jewel.

Advice and recommendations / Daily care

Between professional maintenance, most gold jewelry can be cleaned with non-abrasive products. Regularly inspect your jewelry to make sure that your ring frames, necklaces and bracelets hooks are safe.

Avoid exposing gold jewelry in contact with household bleach, as it can quickly cause discoloration and disintegration. It is advisable to store the gold jewelry in a safe place before performing these activities:

Household and outdoor work
Shower, bath or swimming in pools, whirlpools, hot springs and the sea
Use of lotions, hair products, perfumes and other cosmetics
Exercise in the gym or during sports activities
Preparation of meals
Keeping your jewelry is just as important. At the time of purchase, all Gival jewelry are packaged in a protective box that prevents oxidation. When not worn, we recommend storing your jewelry in the original case or another suitably lined case.

For more information on professional cleaning and polishing of Gival jewelry, contact our Customer Service at +39 095 930844 or by email at customercare@gival.com.  The opening hours are from Monday to Friday from 9:00 to 17:00, closed on weekends and holidays in Italy.